Clients left stranded as outage hits main financial institution


Hundreds of shoppers of Australia’s largest financial institution have been locked out of their accounts after a serious outage on Monday morning.

The financial institution stated a number of providers had been affected nationwide when the outage hit about 7am (AEST).

“We’re conscious some clients are experiencing difficulties accessing a few of our providers and we’re urgently investigating,” Comm Financial institution stated in an announcement on social media.

“We’re sorry for the inconvenience and thanks to your persistence. We’ll present an replace quickly.”

The financial institution additionally warned that its name centres had been flooded by nervous clients. It urged these affected to test the financial institution’s web site for the most recent updates.

comm bank outage
The outages apparently began about 7am on Monday. Picture: Downdetector

Web site Downdetector confirmed outages reported by greater than 3200 clients. It stated most had reported issues with on-line banking and utilizing Comm Financial institution’s app.

Clients turned to social media to report being left within the lurch attempting to make funds.

“Commonwealth Financial institution down. Father tried paying his bank card invoice. Was advised all their methods down, to come back again in half-hour. Anybody else having issues?” wrote one Twitter consumer.

“Yep, it’s, a truth I found solely after finishing every week’s purchasing. Card didn’t work both,” wrote one other.

Different clients reported the difficulty had additionally affected ATMs.

“Comm Financial institution, [it’d] be good if you happen to gave clients a heads-up as to why we will’t entry Netbank? Persons are additionally claiming zero funds exhibiting at ATM despite the fact that they’ve funds?” tweeted one buyer.

“Netbank is down. Absolute chaos is in progress. First day of college holidays, and CommBank has had a meltdown. No on-line transfers, ATMs, or EFT. Don’t attempt calling, traces are jammed,” wrote one other.

-more to come back